Customer Operations Specialist (French Speaking)

Summary:

Responsibilities:

· Daily monitor and manage sales orders, rush orders, service requests and advance exchange programs with the team members & Provide regular reporting and feedback on the challenges of the day/week and take the initiative to proactively solve issues or reach out to other Depts. for support required.

· Work to facilitate strong and efficient points of contact between team members and all the existing and new Customers. Provide follow-up and solutions to customers and sales team regarding order status, product availability, shipping information, damaged or lost product.

· Monitor closely with the Distribution team to ensure that product is delivered to the right place, at the right time and for the right patient.

· New Customer Creation and modification in accordance with the appropriate control documents

· Ensure the highest self-adherence to all compliance requirements within the function.

Requirements:

· University Degree in Business Related or Supply Chain preferred

· GDP Certification

· Fluency in English language both written and oral is a requirement

· Fluency in one other European language, both written and oral, is also a requirement

· Additional 'other' language skills would be desirable

· Previous Pharmaceutical Experience essential, minimum of 2 years ideally in a Customer Service or Supply Chain function

· Strong knowledge of SAP and systems/Strong computer literacy, with MS Office (Word, Excel, Outlook, Power point)

· Excellent communication and relationship building skills

· Knowledge of Supply Chain Operations beneficial

Fastnet has a strict confidentiality policy - please be assured that your details will never be forwarded to any third party without your consent.

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