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CoolSculpting Service Coordinator

Office Admin
Dublin
Glen Scheiner
Permanent
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Job Reference: JO-2204-66205_1650541645

Summary:

Are you a customer-focused individual with experience working with SAP or a similar system and looking for an opportunity to join an organisation that brings life-changing medicines and products globally? If so, this could be the role for you. My client a leading pharmaceutical company has an exciting opportunity for a Cool Sculpting Service Coordinator to join their team on a permanent basis in their Dublin city centre location. The ideal candidate will have experience in managing schedules, teams, customers, logistics, and experience working with Supply chain teams. If this sounds like you, please read on!

Responsibilities:

  • Management of Service records, Service Calls, updates to customer equipment cards in relevant systems (SFDC/SAP/Service Master Schedule), Warranty claims, warranty renewals, updated to warranty in relevant systems (SFDC/SAP), Booking and ensuring dispatch of service repair parts for customers and service calls, replenishment of field service parts for engineers in SAP, Replacement - Process replacement/loaner orders in SAP. Liaise with the sales team and distribution for the delivery of the product as requested by the FSE or Product support analyst.
  • Managing availability, bookings, and location of the Field Service team in the Master Schedule and assisting with the scheduling (Date/Time/Action) of Field Service visits and escalations.
  • Confirming site visits with Customer, Customer Support, and Field Service team.
  • Managing requests for, and acknowledgment of system logs from Customer sites, passing for review by Engineers.

Requirements:

  • Experience working across different technology platforms (SAP, SFDC, Excel).
  • Strong customer service orientation and passion for achieving business and service objectives.
  • Experience with KPIs, metrics, and dashboards.

Fastnet has a strict confidentiality policy - please be assured that your details will never be forwarded to any third party without your consent.

Fastnet - The Talent Group
'Not Just Placers.........Partners'

The Life Science Specialists


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Glen Scheiner
Glen Scheiner
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