Customer Operations Specialist

  • Dublin
  • Temporary
  • JO-1904-64436_1556208145

Summary

Our Dublin based multinational Pharmaceutical client requires a Customer Operations Specialist to join their team for a 6 month contract.

Responsibilities:

  • Daily handle, monitor and manage sales orders, rush orders, service requests and advance exchange programs for both Commercial, Free of Charge/Compassionate items.
  • Manage the coordination of information to the customer.
  • Work with Distribution Specialist to ensure that product is delivered.
  • Be the point of contact with all the existing and new Customers
  • Identify and propose the Shipping Calendar Process for potential eligible Customers
  • Initiating of creation and maintaining customer master data in accordance with the SOP
  • Monitor patients consumption by indication and enforcing the compliance of the Unique Patient Code on a daily basis
  • Ensure decisions made on acceptance or denial of returns, credits and rebills meet policies in coordination with the distribution specialists
  • Form solid professional and collaborative relationships with Regional Customer Ops Managers, various field personnel and other internal departments
  • Manage Customer Pre-payment processes in conjunction with current SOP and Credit Management policy.
  • Key Stakeholder in performing reclassification of vials, in conjunction with Finance procedure

Requirements:

  • University Degree in Logistics, Supply Chain preferred
  • Knowledge of SAP SD and MM
  • Knowledge of Warehouse contractors
  • Knowledge of Carriers (Integrators, Air Freight)
  • GDPThorough detailed understanding of quality systems, GMP and GDP

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