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Product Support Specialist

Sales & Marketing
Dublin City Centre
Danielle Francois
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Job Reference: JO-2109-65955_1630670163


Our client is a global organisation delivering breakthroughs in R&D and innovative therapies within the pharmaceutical industry.

The role of Product Support Specialist is a fantastic opportunity to join an award-winning team and deliver a real impact to patients and customers.

This role will provide first to second level customer and technical support to customers as well as supporting Product Development Managers.

This is a great opportunity to start a progressive career with a leading organisation.

The role will entail

  • Providing technical and product support over the phone via email and using the online tools
  • Supporting Product Development Managers to assist in their onsite visits
  • Providing first level Clinical support
  • Working closely with the cross-functional teams such as Supply Chain, Quality and Customer Support
  • Interacting with Third-Party partners and distributors
  • Coordinate product replacement logistics and in-field repair scheduling with Service Co-ordinator ensuring system records are kept up to date.
  • Partner with Field Service Support and Sales Teams to manage software and hardware product rollouts.


  • 1-3 years related experience required.
  • Experience in Problem Solving and decision-making methodologies desired.
  • Previous customer support and technical troubleshooting experience for a medical device company desired.
  • Excellent interpersonal skills; well organized, detail-oriented; strong oral and written communication skills

Fastnet has a strict confidentiality policy - please be assured that your details will never be forwarded to any third party without your consent.

Fastnet - The Talent Group
'Not Just Placers.........Partners'

The Life Science Specialists

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Talent Consultant:
Danielle Francois
Danielle Francois
Senior Talent Consultant
Supply Chain
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