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MasterControl Administrator

Sharmini Yapan
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Job Reference: JO-2305-66435_1683217400


One of our biopharma clients based in Cork is looking to hire a Master Control Administrator.

Your Responsibilities

  • Be aware of all health and safety arrangements relating to Business Applications and activities
  • Support system configuration update projects
  • Escalate systems issues to MasterControl Support and drive to closure
  • Primary contact for business related issues reported through the support desk, working with colleagues and vendors to resolve issues within agreed SLAs
  • Assist in audits when MasterControl protocols/reports/VxT documents are requested
  • Create MasterControl training material for site users when needed
  • Disable/create user accounts
  • Manage permissions
  • Support system issues that can only be resolved by sysadmin
  • Work with vendors, responsible for the smooth transition and continuation of BAU activities post development projects
  • Validation of master data input through effective monitoring and process improvement
  • Perform / support audits of internal processes, procedures and the QMS application, ensuring compliance with regulatory and legal requirements such as GDPR
  • Effectively communicate new business concepts and ideas to different audience types
  • Support the planning and implementation of future QMS project phases in accordance with business priorities, including the assessment of MasterControl add-ons requested by the business
  • Prepare analysis and / or proposals for other departments, when necessary
  • Support the development of relevant metrics and measures, publishing the performance of the services provided and enabling continuous improvement activities in collaboration with peer group
  • Identify and develop cost saving initiatives while maintaining the highest levels of customer service, safety and compliance.


  • Graduate or equivalent.
  • At least 2 years' experience in IT business systems, preferably gained within the pharmaceutical manufacturing industry
  • A good understanding of cGMP compliance and validation
  • Attention to detail, improving process efficiency without sacrificing quality.
  • Experience with MasterControl is preferred

Fastnet has a strict confidentiality policy - please be assured that your details will never be forwarded to any third party without your consent.

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