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Customer Operations Specialist

Office Admin
Dublin West
Brion Noonan
Temporary
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Job Reference: JO-2004-65150_1589273992

Summary:

Global biopharmaceutical company in Dublin are recruiting Spanish, German, Italian and Turkish speakers for their expanding Customer Operations team on a 6 month FTC



Key Responsibilities:



  • Work to facilitate strong and efficient points of contact between team members and all the existing and new Customers.

  • Manage sales orders, rush orders, service requests and advance exchange programs with the team members.

  • Ensure all received orders are always processed by end of Business Day.

  • Support the manager to ensure Customer Business Reviews and Business Performance metrics drive best-in-class.

  • Provide follow-up and solutions to customers and sales team regarding order status, product availability, shipping information, damaged or lost product.

  • Manage the coordination of information to the customer and to the internal teams on all aspects of the order processing role.

  • Monitor closely with the Distribution team to ensure that product is delivered to the right place, at the right time and for the right patient.

  • New Customer Creation and modification in accordance with the appropriate control documents.

  • Ensure the highest self-adherence to all compliance requirements within the function.

  • Ensure that all external inquiries from prospective and current Customers are dealt with in a timely and professional manner by the team.



Requirements:



  • Fluency in one other European language, both written and oral, is a requirement.

  • Additional 'other' language skills would be desirable.

  • Previous Pharmaceutical Experience essential.

  • Minimum of 2 years ideally in a Customer Service or Supply Chain function.

  • Strong knowledge of SAP and systems.

  • Excellent communication and relationship building skills.

  • Strong computer literacy, with MS Office.



Fastnet has a strict confidentiality policy - please be assured that your details will never be forwarded to any third party without your consent.


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Brion Noonan
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