P2P Exceptional Handling

  • Cork
  • Temporary
  • JO-1812-64091_1545317420

Summary

Our Cork based multinational client has an exciting opportunity for an experienced P2P analyst to join their team. This is a 12- month contract.

Responsibilities-

  • Tier 2 support for P2P Answer Centre and tier 2 support for BPO AP activities
  • Deliver a quality service to all affiliates
  • Action assigned inquiries as per service level targets.
  • Mediate between Requisitioner, Buyer, Budget Analyst, and Vendor for exceptions outside normal process for Web Invoicing, EDI, and POs.
  • Issue Resolution for Invoice Upload Process
  • Override payment terms and expedite per local SOP with appropriate approval documentation
  • Maintain and update procedures
  • Implement process improvements related to exception analyst area.
  • Ensure exception analyst processes are aligned with global processes unless deviations are necessary for legal or regulatory reasons.
  • Ensure controls are maintained and in compliance with corporate policies.
  • Perform as internal SME on direct purchase orders and invoice processing
  • Build knowledge of SAP logic and structure related to GR/IR reconciliation and provide research and analysis support for GR/IR discrepancies
  • Perform as internal SME on paper invoicing exception process, imaging workflow, e-Invoicing exception process, SAP workflow and IDOC exceptions
  • Analyze and take action on weekly Aged PO Report
  • Analyze monthly Business Process Outsourcing operational metrics and liaison with BPO counterparts as needed to investigate and remediate root causes
  • Periodic monitoring of BPO activity for quality metrics not included in operational metrics or Service Level Agreement
  • Point person for BPO to consult in unusual AP matters not documented in SOPs
  • Primary responsibility for special handling PO invoices delivered directly to AP from business or General Disbursements (i.e. foreign invoice research)
  • Accurately track errors identified and develop targeted action plan to resolve
  • AP GBIP/SAP testing
  • Attend planning meetings to understand script and resource requirements
  • Support SAP testing, script execution and quality centre documentation

Requirements-

  • +3 years' experience in P2P Purchasing
  • Effective team member with ability to work across a diverse and cross-functional work group.
  • Must be flexible and adaptable to change
  • Demonstrate strong interpersonal, written and oral communication skills
  • Advanced Research, analytical and issues resolution skills
  • Must be able to multi-task and work well under pressure
  • Develop good relationships with various levels of personnel in Lilly's Financial/Sourcing organization and third party service providers
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
  • Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.
  • Proficient with Microsoft Office software (Excel, Word, Power Point etc…)

Fastnet has a strict confidentiality policy - please be assured that your details will never be forwarded to any third party without your consent.

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