Field Service Engineer

  • Dublin
  • Permanent
  • JO-1812-64067_1551976384

Summary

Our Cork based pharma client currently have an open position for a Field Service Engineer to join their team.

Responsibilities:

  • Plan and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties
  • Provide advice on the use and care of instruments to customers, maintaining a high level of technical and customer management skill.
  • Maintain on-going communication with other Company staff and ensure adequate liaison with and support for, the Sales team.
  • Plan & organize preventive maintenance visits
  • Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations.
  • Attend, and assist in the organisation of training courses, meetings and seminars.
  • Provide assistance and advice to Field Service and Regional Service Manager on matters relevant to the Company's area of business.
  • Maintain a positive and collaborative working relationship with other field service staff and the Sales force to ensure the customer needs are understood and met.
  • Maintain stocks of useable spares, regularly reviewing the stock to optimise stock holding in keeping with instruments serviced.
  • Ensure that tools and test equipment supplied by the Company are maintained in good and fully functional condition.
  • Maintain an up-to-date awareness of changes to instruments and the wider aspects of technology.
  • Complete allocated jobs in the shortest practical time. Where work cannot be completed retain ownership to see through to completion.
  • Seek opportunities to expand the after-sales support business.
  • Active selling of Service Agreements and products, seeking opportunities for future business opportunities.
  • Comply with Environment, Health and Safety (EHS) Policy, laws, rules and procedures and completes all EHS training within agreed deadlines.

Requirements:

  • Appropriate engineering or scientific education.
  • Extensive experience in laboratory environment.
  • Computer skills to include hardware & software (incl. MS Office packages).
  • Excellent communication skills for customer service and the expansion of Service products including support agreements
  • Effective organizational and administrative skills
  • Current Driving licence.
  • Ability to deal professionally with people at all levels or the organization.
  • Willingness to travel 30%
  • Comfortable in clean room environment
  • Knowledge of automation- Delta V control

Fastnet has a strict confidentiality policy - please be assured that your details will never be forwarded to any third party without your consent.

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